TERMS & CONDITIONS

Definitions
“Agreement” means the agreement between Seller and Buyer for the sale of Goods or the provision of Services, which shall be governed by these Terms of Sale. “Order” means the written, verbal or telephonic order for Goods or Services, which shall form part of the Agreement. “Buyer”, “Goods” and “Services” shall mean the buyer, goods and services as specified in the Order. “Professional use” means products to used and applied by qualified or experienced hair and beauty professionals, “Seller” is B.M Professional, a division of MAA (Pty) Ltd.

Application of these Terms of Sale
Each Order shall be deemed to be an offer by Buyer and shall become binding on the parties and be governed by these Terms of Sale only once accepted by Seller. Buyer should read these Terms of Sale carefully. Seller may revise these Terms of Sale from time to time.

Representations of Goods
The images of the Goods on Seller’s website or other sales literature are for illustrative purposes only. Seller cannot guarantee that the dimensions or colour or packaging of the Goods will be accurately reflected. We shall take all reasonable efforts to accurately reflect the Goods and the applicable purchase price and delivery charges on the website. However, should there be any errors of whatsoever nature on the website we shall not be liable to fulfil an Order based on any error.

Price and Payment
The price of the Goods or Services shall be the Seller’s list price from time to time. Unless otherwise agreed in writing by Seller, Buyer shall pay the purchase price in advance of delivery of the Goods or Services. Without prejudice to any other right or remedy, Seller reserves the right to set off any amount due, owing and payable at any time from Buyer to Seller against any amount due, owing and payable by Seller to Buyer. Buyer shall not be entitled to assert any credit, set-off, counterclaim or withholding against Seller, whether in whole or in part. The time for payment shall be of the essence and no payment shall be deemed to have been made until Seller has received payment in cleared funds. If Buyer fails to make payment on the due date, interest shall be payable on the overdue amount at the prime overdraft rate of The First National Bank of South Africa as quoted from time to time plus 4% (four percentage points) per annum (or such lesser rate of interest as may be allowed under applicable law), calculated daily and compounded monthly.

Goods Purchased in Advance

All goods purchased and paid for in advance will be delivered to the buyer at an approximated dated given by the shipping company. The seller will not be held liable for any shipping or customs delays. The buyer will be kept up to date on the progress of such shipments and they are provided to the seller by the shipping company handling the goods.

 

Sale of professional Items

All products deemed for professional use are to be sold to professionals only. If the buyer sells any items marked for professional use to any non-professional, the Seller shall not be liable for any indirect, special or consequential loss or damage, any adverse events, economic loss or damage, loss or damage of any nature whatsoever suffered by third parties (including in each case incidental and punitive damages) or any loss of actual or anticipated profit, interest, revenue, anticipated savings or business or damage to goodwill, even if Seller is advised in advance of the possibility of any such losses or damages.

 

Delivery
Please contact us on info@bmprofessional.co.za to find out more about our shipping policies. Thanks

Liability for Delivery
We are not liable for any incorrect Order or delivery where you make an error in the information that you provide to us (for example, if you provide the incorrect delivery address or submit an incorrect Order).  While we try to ensure a smooth delivery process, if we are unable to meet the estimated delivery timeframes, you accept and agree that we will not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery of your Order. All risk in the products will pass to you upon delivery. From the time when the risk passes to you, we will not be liable for any loss or destruction of the products.

Standard Warranty
Seller warrants that (a) the Goods shall be free from material defects at the time of delivery; and (b) any Services will be rendered to the highest standards of quality and workmanship. All other warranties or conditions (whether express or implied) as to quality, condition, description, compliance with sample or fitness for purpose (whether statutory or otherwise) other than those expressly set out in the Agreement are excluded from the Agreement to the fullest extent permitted by law. The warranty given by Seller does not apply to damage or defects arising from fair wear and tear, willful damage, abnormal storage conditions or accident or negligence by Buyer or any third party.

Warranty on Electrical Items
All of our electrical items come with our 6 (six) month repair warranty or a longer warranty from the product manufacturer.  While we can repair certain electrical items, other items may need to be sent back to the manufacturer and in some cases you may need to deal directly with the manufacturer. For replacements or repairs after the 6 (six) month period, please contact the product manufacturer directly to take advantage of any extended warranty that may apply.

Returns
When you receive your Order, it is important that you check to make sure that the items you have purchased are not damaged or defective and are in good condition. You should let us know immediately within 24hrs if there is a problem with your Order. If you are not satisfied with any item you have purchased, for any reason, you may return it to us within 7 (seven) business days and we will either exchange or replace it or provide a full refund. Exchanges and replacements are provided subject to stock availability. Refunds are issued to the credit card used for the original purchase as a credit against your customer account or are made in cash.

Items Purchased In-Store
For items purchased in-store, please return the product to the store of purchase within 10 (ten) business days of purchase.  You will need to present your invoice/till slip in-store.